FAQS

WHAT ARE YOUR TURNAROUND TIMES?
 A digital proof via email will be sent to you within 24-48 hours for listings of pre-designed items from the online shop. 

  WHAT INFORMATION DO I NEED TO SUPPLY?
Please add to the fillable boxes on the product listing, your details to add to the artwork.
Spreadsheets with guest names (if applicable)
can be sent via 
hello@efstathiacreative.com.au once completed.

HOW LONG WILL IT TAKE TO GET MY INVITATIONS?
 The whole process takes approximately about 2-4 weeks, including printing. 
This depends on the type of printing as well as the number of
proofs sent and changes/revisions required. 
I highly recommend ordering your stationery at least 2-3 months prior to when you wish to mail out
your invitations 
to avoid any delays and disappointment.

 CAN I PICK UP MY ORDER?

Yes! If you are a Sydney resident, pick-ups are welcomed. I am located in the Kogarah area. 

WHAT IS THE SIZE OF YOUR INVITATIONS & DO THEY COME WITH ENVELOPES? 
Yes, they do come with matte white envelopes. Please view each listing on sizes available for each invitation. 

 WHAT ARE ENCLOSURE CARDS?
These can be used as RSVP, Information/Details, Gifts/Wishing Well Cards. 

The RSVP card is a postcard style two (2) sided print which a stamp is only required to be added and no envelope is therefore needed. (White Ink Print RSVP card is one (1) one sided). The other card to be used for wishing well/gifts details is one (1) sided print.

 CAN I PURCHASE FILES AS PRINTABLE PDFS FILE ONLY?
Printable Pdf files are available to purchase for most listings and these can be purchased on my
Etsy shop Efstathia Creative.
https://www.etsy.com/au/shop/EfstathiaCreative?ref=seller-platform-mcnav

This is a great way to save money, print from your home printer, choose your own printer of choice or send invitations via email. 

(*Please note: excludes White Ink, Foil Print artwork & 10% off first order offer)

CAN YOU RE-CREATE A DESIGN I HAVE SEEN SOMEWHERE ELSE?

A direct copy of another designers work cannot be reproduced. However, you are more than welcome to provide images of your inspiration to
show the style you are wanting me to create for you. 
Trademarked characters/licensed cannot be included in any of my designs, due 
to copyright laws/restrictions.

 CAN YOU CREATE A CUSTOM DESIGN?
Yes I can can! Please contact me at hello@efstathiacreative.com.au or via the contact listing form.

 CUSTOM DESIGN PRICING?
 Customise design jobs are quoted based on your specific needs. Please contact me at hello@efstathiacreative.com.au or
via the contact listing form.

DO YOU DRAW MAPS FOR INFORMATION/DETAIL CARDS?
Yes! If you require me to create/re-draw a map for your enclosure cards, please enquire via the 
contact listing form to provide you a quote.

CAN WE ORDER SAMPLES?
Yes, I can send you samples to view the stock I print on. 
These are available to purchase on the website please click here

CAN I GET A PRINTED SAMPLE OF MY DESIGN?
Unfortunately, due to the cost involved to print a one-off, I am unable to provide a sample of your personalised design.
You will be sent a digital proof of your order via email prior to print. 

CAN I CHANGE THE WORDING?
Yes! Wording can be changed on the designs to suit. Designs also have the options to suit for a Birthday, Baby Shower, Engagement.
Please view each listing to see the option of the designs. 
Simply add a note, in the listing fillable boxes to let us know
wording changes you would like.

CAN I CHANGE DESIGN/ELEMENTS ON THE PRE-DESIGNED ARTWORK?
On the pre-designed artwork only wording can be changed. If you would like a design change please enquire via the
Contact Section
to provide you a quote.

DO YOU DO LOGO/BRANDING &/OR PACKAGING DESIGN?
Yes! I certainly do, I have 15 years experience working as a Creative Designer across various fields and mediums. 
You can contact me
and I can provide you with a quote and samples of my design.

 ARE YOU OPEN TO COLLABORATIONS ?
Yes! Please send me enquiries or an email.

 QUESTION NOT ANSWERED
Please contact me using the form in the Contact Section. Enquiries can also be emailed at hello@efstathiacreative.com.au
and
I will respond to your query.  

 

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